Terms & Conditions
1. Acceptance of Terms
By accessing Bella’s Wonderland Kids Play Centre (hereafter referred to as “the Centre”), the parent/guardian and the child(ren) accept these terms and conditions in full.
2. Age Limit
The Centre is designed for children aged 1-12 years. The facilities are not suitable for children above this age group.
Children must be accompanied by a responsible adult or guardian at all times. The Centre is not responsible for providing supervision.
Parents/guardians are responsible for the behaviour and well-being of their child(ren) while in the Centre. Any child who behaves in a way that could potentially harm themselves or others may be asked to leave.
5. Food and Drink
No outside food or drink, except baby food and drink, may be brought into the Centre. Refreshments are available for purchase.
Children who are ill, particularly with contagious diseases, should not attend the Centre until they have fully recovered.
The Centre will not be held liable for any accidents or injuries sustained at the Centre, or for loss or damage to personal belongings.
8. Personal Belongings
The Centre is not responsible for loss or damage of personal belongings. It is recommended that all valuables be left at home.
9. Use of Equipment
All equipment must be used in the manner for which it is intended. Any person found misusing the equipment will be asked to leave.
10. Photography and Videography
For the privacy and safety of our guests, unauthorized photography and videography are not permitted. The Centre may occasionally take photos or videos for promotional purposes, but will seek consent from parents/guardians where appropriate.
Failure to comply with these Terms and Conditions may result in expulsion from the Centre.
12. Changes to Terms
The Centre reserves the right to change these terms and conditions at any time without prior notice.
13. Covid-19 Safety Measures
The Centre adheres to local and national Covid-19 guidelines. All guests are required to follow these measures.
14. Our Refund & Reschedule Policy:
The Centre is not obliged to provide a refund, credit, or transfer for purchases if:
1. You change your mind.
2. You decide you did not like the purchase or had no use for it.
3. You fail to turn up for your booking.
4. You have selected the wrong item for purchase.
Any adjustments to session times must be communicated with at least 24 hours’ notice. If you fail to notify us to reschedule your session in advance, the booking will be forfeited.
These terms and conditions are intended to ensure a safe and enjoyable experience for all our guests. By accessing the Centre, you agree to adhere to these rules. Your cooperation is greatly appreciated.